Refund, Cancellation & Billing Policy

Launch Navigation System — The Aligned Biz Co, LLC

This Refund, Cancellation & Billing Policy summarizes the billing, renewal, cancellation, downgrade, upgrade, and refund terms that apply to Launch Navigation System (“LNS”).

If there is a conflict between this policy and the applicable Client Access Agreement or Terms of Service, the applicable agreement controls.

Subscription Billing

LNS subscriptions may be offered on a monthly, quarterly, or annual billing basis.

Subscriptions automatically renew at the end of each billing period unless canceled before the next renewal date.

By purchasing a subscription, you authorize The Aligned Biz Co, LLC to charge your selected payment method according to the billing frequency and pricing displayed at checkout.

No Refunds

All subscription fees are non-refundable.

Once access to LNS is provided, we do not issue refunds, credits, or partial reimbursements for:

• unused subscription time;
• failure to use the Service;
• cancellation before the end of a paid billing period;
• downgrades;
• unused features or resource allowances; or
• account termination resulting from a violation of applicable agreements or policies.

Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact us before initiating a chargeback or payment dispute so we have an opportunity to review and resolve the issue.

Initiating a chargeback, payment reversal, or payment dispute may result in immediate termination of your LNS account and access to the Service. A terminated account may not be renewed or reinstated until all amounts validly due have been paid in full.

A chargeback does not automatically eliminate amounts otherwise validly due under our agreements. If a payment reversal results in an unpaid balance, we may pursue lawful collection remedies.

Nothing in this policy limits any non-waivable rights you may have under applicable law regarding unauthorized charges or billing errors.

Cancellation

You may cancel your subscription directly through your LNS account.

Cancellation stops future renewals and becomes effective at the end of your current paid billing period. You will continue to have access to your applicable subscription features through that date unless your account is suspended or terminated for another reason.

Canceling a subscription does not entitle you to a refund for any unused portion of the current billing period.

Downgrades

Subscription downgrades become effective at the end of the current billing period.

Until the downgrade becomes effective, you will continue to have access to the features and limits of your current plan.

When the downgrade takes effect, access to features, limits, storage, domains, courses, CRM capabilities, or other resources not included in the lower tier may be reduced or removed.

You are responsible for exporting or otherwise preserving any information you wish to retain before a downgrade affects your access to a feature.

Upgrades

Subscription upgrades take effect immediately.

When you upgrade, you will be charged a prorated amount for the remainder of your current billing period based on the difference between your existing subscription and the upgraded subscription.

The upgraded features and limits become available once the upgrade is successfully processed.

Paid Trials

LNS may offer a paid trial with access to designated features for a limited period.

The trial fee is non-refundable.

The price, length, included features, resource limits, and any conversion or post-trial terms will be displayed at checkout.

AI Credits

Each subscription tier may include a monthly AI credit allowance.

Monthly AI credits:

• reset according to the applicable subscription cycle; and
• do not roll over from one allowance period to the next.

Additional AI credit bundles may be purchased separately.

Purchased AI credit bundles may roll over until used, but they may only be used while you maintain an active paid LNS account.

Any unused purchased credits become unavailable once your cancellation or account termination becomes effective.

Purchased AI credit bundles are non-refundable.

Other Add-Ons

LNS may offer optional add-ons, including additional email capacity, interaction capacity, storage, domains, or other features.

One-time add-on purchases are non-refundable.

Recurring add-ons automatically renew until canceled. Cancellation of a recurring add-on becomes effective at the end of its current billing period.

Pricing and applicable terms for each add-on will be displayed at the time of purchase.

Platform Transaction Fees

When you process sales through Stripe Connect, LNS may charge a platform transaction fee in addition to fees charged by Stripe.

Platform transaction fees are non-refundable once the underlying transaction has been processed, except where required by law or expressly stated otherwise.

You remain responsible for disputes, refunds, chargebacks, taxes, and other obligations associated with sales you make to your own customers through LNS.

Your Refund Policy for Your Customers

If you use LNS to sell your own products, services, courses, memberships, events, or other offers, you are responsible for creating, displaying, and honoring your own refund and cancellation policy for your customers.

The Aligned Biz Co, LLC is not responsible for resolving refund disputes between you and your customers.

Failed Payments

If a subscription or recurring add-on payment fails, access to some or all LNS features may be restricted, suspended, or terminated in accordance with the Client Access Agreement and Terms of Service.

You remain responsible for any outstanding amounts due.

Account Data After Cancellation

When cancellation becomes effective, your active access to LNS ends.

Account data may be archived for up to 90 days in accordance with our applicable agreements and data-retention practices. You are responsible for exporting any data you want to retain before your access ends.

Questions

For billing, cancellation, or refund questions, contact: The Aligned Biz Co, LLC — https://thealignedbizco.com/support