Privacy Policy

The Aligned Biz Co, LLC

This Privacy Policy explains how The Aligned Biz Co, LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit, access, or use Launch Navigation System and related services (the “Service”). When an LNS Client uses the Service to collect or process personal information about its own leads, customers, students, community members, or other end users, Company generally acts as a processor or service provider on behalf of that Client. In those circumstances, the Client determines the purposes for which that information is collected and used, and the Client’s own privacy notice governs those purposes. This Privacy Policy explains our role in providing the Service and processing that information on the Client’s behalf.

1. Information We Collect

1.1 Account, Profile, and Business Information:

• Name, email address, phone number, and account credentials
• Billing and subscription information
• Business name, profile information, bio, avatar, logos, colors, fonts, favicons, and brand-kit information
• Subdomain, custom-domain, and DNS configuration details
• Names and contact information associated with scheduling, support, or account administration

1.2 Client-Entered Content and Configuration Data:

• Business plans, strategy notes, operational or financial information, and planning content
• Prompts, messages, knowledge-base content, Agent Summaries, and files submitted to AI Features
• Course content, blog posts, funnels, pages, forms, quizzes, products, service descriptions, and webinar materials
• Email marketing content, broadcasts, sequences, templates, and workflow configurations
• Support Desk communications and My Community posts, channels, messages, and moderation data
• Booking calendar configurations and appointment information
• Webhook endpoint URLs, API credentials or tokens where technically required, and custom code or tracking scripts
• Uploaded documents, PDFs, images, videos, and other media

1.3 Contact and End-User Data:

When an LNS Client uses forms, funnels, quizzes, CRM/My Contacts, email marketing, Course Builder, My Community, Support Desk, booking calendars, Interaction Agents, checkout, or similar features, we may process information submitted by or about that Client’s leads, customers, students, community members, or other contacts. This may include names, email addresses, phone numbers, quiz responses, form submissions, support tickets, community content, booking requests, purchase and order information, course activity, interaction-agent conversations, tags, engagement data, and other fields configured by the Client.

1.4 Technical and Usage Information:

• IP address
• Device, browser, and operating-system information
• Log files, security events, usage data, and feature interactions
• Cookie identifiers and similar technologies where used
• Pageview and engagement data for analytics

1.5 Third-Party Account and Integration Data:

If you connect a third-party account or integration, we may receive information necessary to operate the integration, such as transaction data, account identifiers, availability information, or event details. We use connected-account data only as necessary to provide the requested feature and related security, support, and compliance functions. Payment processing and connected merchant-account functionality may be provided through Stripe.

2. How We Use Information

• Provide, operate, maintain, personalize, and secure the Service
• Create and administer accounts, subscriptions, trials, add-ons, and access permissions
• Provide AI Features and generate requested content or assets
• Process Company subscription payments and facilitate Client Sales through Stripe Connect
• Deliver email, scheduling, video, recording, storage, publishing, analytics, and support functionality
• Provide customer support and troubleshoot technical issues
• Detect, investigate, and prevent fraud, abuse, security incidents, or policy violations
• Improve performance, reliability, features, and user experience
• Send service-related, administrative, security, and account communications
• Comply with legal obligations and enforce agreements

3. AI Processing

AI Features may process prompts, messages, files, knowledge-base content, and other information through third-party artificial intelligence model providers. The Aligned Biz Co, LLC does not use your AI conversations, uploaded content, or generated assets to train proprietary AI models owned by The Aligned Biz Co, LLC. We do not authorize third-party providers to use submitted content for model training where our applicable business or API terms restrict such use. Providers may process or temporarily retain data for service operation, safety, abuse prevention, or legal compliance under their own applicable terms.

AI conversation history, Agent Summaries, and related AI-generated content may remain available in your account while your subscription is active and may be archived or deleted under Section 10 after access ends.

4. Cookies, Analytics, and Advertising Technologies

We use cookies and similar technologies for authentication, security, preferences, and application functionality. We may also use third-party analytics and advertising technologies to understand usage, measure advertising, and improve marketing. Where required by law, we use consent tools to allow users to manage non-essential analytics or advertising technologies.

Clients may also add their own third-party tracking scripts or analytics through custom code features. Client-added tracking is controlled by the Client, not Company. Visitors to Client-published pages should review that Client’s privacy policy and cookie disclosures. LNS may provide configurable consent-banner tools, but each Client is responsible for configuring those tools for its own legal obligations.

5. How We Share Information and Service Providers

We do not sell personal information for money. We may disclose information to service providers and subprocessors that help us operate LNS, including providers that support hosting, database and storage functions, artificial intelligence processing, email delivery, scheduling, communications, media storage and delivery, analytics, security, customer support, and other operational functions. Payment and connected merchant-account services may be provided through Stripe. These providers process information only as needed to provide their services to us, subject to applicable contractual and legal requirements. We require service providers that process personal information on our behalf to maintain appropriate protections consistent with their role and applicable contractual and legal requirements.

We may also disclose information to legal or regulatory authorities when required by law, to protect rights or safety, or to a successor entity in connection with a merger, acquisition, financing, reorganization, or sale of assets.

6. Our Role When Clients Process Contact Data

When an LNS Client uses LNS to collect or manage information about its own leads, prospects, customers, students, or community members, the Client generally determines what data is collected and why. In that context, Company processes Contact Data on the Client’s behalf to provide the Service. The Client is responsible for providing required notices, obtaining required consent, honoring privacy-rights requests, and ensuring its collection and use of Contact Data is lawful. Additional processor obligations may be addressed in our Data Processing Addendum.

Clients are also responsible for data handled by their custom code, connected third-party services, webhooks, imported lists, and customer-facing forms, quizzes, pages, communities, support portals, or other features they configure.

7. Email, Scheduling, Calls, and Recordings

LNS may send transactional and marketing email through third-party email-delivery infrastructure associated with Client subdomains or custom domains. Clients are responsible for their own email content, recipient lists, lawful consent, and unsubscribe obligations.

Scheduling and video-call features may be provided through third-party scheduling and communications providers and may involve names, email addresses, phone numbers, appointment details, availability information, call participant information, and audio/video streams necessary to provide the requested service. Calls may be automatically recorded where the feature is enabled. Participants are expected to receive notice within the experience that recording is occurring. Recording requirements vary by jurisdiction, and Clients and hosts are responsible for obtaining any consent required by applicable law.

Recordings may be stored and delivered using third-party media hosting and storage providers and made available in the applicable Client account and authorized host/coach account. LNS does not currently transcribe those recordings or submit them to AI for analysis. Recordings remain available during the active subscription and, following cancellation or lapse, remain in the archived account for up to ninety (90) days. After that period, recordings may be deleted from Customer-accessible storage. Company may retain particular recordings for longer when reasonably necessary to establish, exercise, or defend legal claims; investigate or resolve disputes, payment disputes, or chargebacks; comply with legal, regulatory, tax, accounting, insurance, or similar obligations; or protect the rights, property, or interests of Company or others.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No system can be guaranteed to be completely secure. You are responsible for protecting your credentials, and for the security of third-party endpoints, webhooks, custom code, and integrations you configure.

9. Legal Bases for Processing Where Applicable

Where laws such as the GDPR require a legal basis, we may process personal data based on contractual necessity, legitimate interests, consent, or legal obligations, depending on the context. Where we process personal data solely on behalf of an LNS Client, the Client is responsible for identifying the appropriate legal basis for its processing activities.

10. Data Retention, Archival, and Deletion

We retain personal information only for as long as reasonably necessary to provide the Service, maintain security, comply with legal, tax, and accounting requirements, resolve disputes, and enforce agreements. In determining how long particular information is retained, we may consider the nature and sensitivity of the information, the purposes for which it is processed, the risks associated with continued retention, and applicable legal, regulatory, tax, accounting, security, or dispute-resolution requirements.

Client-entered data, Contact Data, uploaded media, course content, community content, email content, and related account data are generally available while the subscription is active. After a subscription ends, Company may archive account data for up to 90 days. If the Client rejoins within 30 days, archived data may be restored without an administrative restoration fee. If the Client rejoins after 30 days but before the 90-day archive expires, Company may charge a $150 restoration fee. After 90 days, archived data may be permanently deleted and may not be recoverable. Group call recordings and paid one-on-one call recordings remain part of the archived account during the 90-day archive period and may be available if the account is restored.

Certain records, such as payment records, billing history, fraud-prevention records, security logs, or information needed for legal claims, may be retained longer where required or permitted by law.

11. Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights to request access, correction, deletion, portability, restriction, objection, or information about how your personal data is processed. You may also have rights to opt out of certain uses of personal information for targeted advertising, cross-context behavioral advertising, certain types of profiling, or other regulated sharing, where applicable. Where required by law, you may have the right to limit certain uses of sensitive personal information, use an authorized agent to submit a request on your behalf, appeal a decision we make regarding a privacy request, and exercise privacy rights without unlawful discrimination or retaliation. We will honor applicable rights as required by law and may need to verify your identity or the authority of an authorized agent before acting on a request.

If we deny or decline to act on a privacy request and applicable law provides an appeal right, you may appeal by contacting us through the method listed in Section 16 and identifying the request you wish to appeal. We will respond as required by applicable law. We do not discriminate against individuals for exercising applicable privacy rights.

If your information was collected by an LNS Client through that Client’s page, form, quiz, course, community, support portal, or other Client-configured feature, you should ordinarily direct your request to that Client first. We will assist the Client as required by applicable law and our Data Processing Addendum.

12. Children’s Privacy

LNS is intended for adults age 18 and older. LNS subscriptions, Client accounts, and LNS-hosted end-user accounts, courses, communities, paid-access areas, purchases, enrollments, and other restricted experiences are not intended for individuals under age 18. Clients may not knowingly use LNS to market or sell products or services to individuals under age 18, create or permit accounts or paid-access credentials for them, enroll them in courses or communities, or knowingly collect personal information from them through the Service. We do not knowingly collect personal information from individuals under age 18. If we learn that personal information from an individual under age 18 has been collected through the Service in violation of these restrictions, we may restrict access, suspend the associated Client feature or account, and take reasonable steps to delete the information, subject to applicable legal obligations.

13. International Data Transfers

If you access the Service from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. Where required, we use appropriate contractual or legal mechanisms for international data transfers.

14. Third-Party Services and Client-Selected Integrations

LNS may contain links to or integrations with third-party services. When you connect or use a third-party service, that provider may independently process information under its own terms and privacy policy. We are not responsible for the privacy or security practices of Client-selected third-party integrations, custom scripts, or external websites.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service, by email, on our website, or by another reasonable method. The “Last Updated” date reflects the most recent revision.

16. Contact Us

For privacy questions, requests, or concerns, contact The Aligned Biz Co, LLC through: https://TheAlignedBizCo.com/support

17. Governing Law

This Privacy Policy is governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except to the extent another law applies to a particular privacy right or processing activity.